Privacy Policy

1. Who we are

AK MOTORS ("AK MOTORS", "we", "us" or "our") sells and provides GPS tracking devices and related vehicle-tracking services to customers. Through compatible devices, applications and service platforms, customers may be able to view vehicle locations and related tracking information.

This policy applies to information processed in connection with our GPS tracking products and services. The name of the Android application covered by this policy is . If your application is published under a different name, update this name before publishing.

2. Information we collect

Depending on the product, features enabled and the way you use our services, we may collect the following categories of information:

• Customer information: name, mobile number, email address, postal address and account or login details that you provide.
• Vehicle information: vehicle registration number, vehicle description and other details you choose to associate with a tracking device.
• Device information: GPS device identifier, IMEI or serial number, SIM/network status, device model and technical status information.
• Location and tracking information: GPS coordinates, date and time, speed, route, ignition or movement status and location history, where supported by the device and service.
• App and technical information: app version, device type, operating system, diagnostic logs and information needed to maintain service reliability and security.
• Support communications: information you provide when you contact us for installation, troubleshooting or customer support.

We aim to collect only information reasonably needed to supply, operate, secure and support the services you request.

3. GPS and location data

When a compatible GPS device is installed and active, it may transmit location and related telemetry to the tracking platform so that an authorised customer or user can view the vehicle's location and tracking history.

• Location information is associated with the relevant tracking device, vehicle and customer account.
• Tracking frequency and available details depend on the device model, configuration, network coverage and service settings.
• Location data may not be available or fully accurate when a device is switched off, disconnected, obstructed or outside network coverage.
• Customers who install or use a tracker must have the legal authority to track the vehicle and must provide any notices or obtain any consent required from drivers or other affected persons.

Our GPS tracking service is intended for legitimate vehicle monitoring and asset-management purposes. It must not be used for unlawful surveillance, stalking or tracking a person without proper authority.

4. How we use information

We may use the information described above to:

• register customers and activate or associate GPS devices with vehicles;
• provide live tracking, route history, alerts, reports and other enabled features;
• process purchases, service requests, renewals and customer support requests;
• diagnose technical issues, maintain device connectivity and improve service performance;
• protect accounts, detect misuse, prevent fraud and maintain platform security;
• send important service, device, account or policy-related communications; and
• meet applicable legal obligations and respond to lawful requests.

5. Sharing and disclosure of information

We do not sell personal information or GPS location history to third parties for their independent marketing. We may share information only where reasonably necessary for the purposes described in this policy, including:

• Authorised account users: customers may grant access to employees, family members or other users through account or vehicle-sharing features, if available.
• Service providers: hosting, cloud storage, GPS platform, map, messaging, analytics, payment or technical-support providers may process relevant information on our behalf, where used.
• Legal and safety purposes: we may disclose information when required by law, valid legal process or a legitimate request from an authorised public authority, or where necessary to protect rights and safety.
• Business changes: information may be transferred as part of a merger, restructuring or sale of business assets, subject to appropriate safeguards and applicable law.

We do not permit service providers engaged by us to use customer information for purposes outside the services they are contracted to provide, subject to their applicable terms and law.

6. Mobile application permissions

The application may request permissions that are necessary for particular features. The permissions requested will depend on the app's actual design and version. For example, an app may use internet access to communicate with the tracking platform and may request notification permission to deliver alerts. If a feature genuinely requires access to device location, camera, storage or another permission, the app should explain that use when requesting permission.

You can manage permissions through your phone's settings. Disabling a permission may prevent the related feature from working. The GPS location transmitted by an installed vehicle tracker is distinct from the phone's own location; the app should access phone location only if its features require it.

7. Data retention and deletion

We retain information for as long as reasonably necessary to provide the service, maintain customer and device records, resolve disputes, enforce agreements and meet legal or accounting requirements. GPS history retention may depend on the service plan, platform configuration and operational requirements.

You may contact us to request access, correction or deletion of information associated with your account. We will review and respond in accordance with applicable law. Some records may need to be retained where required by law or for legitimate security, dispute-resolution or business-record purposes.

If the mobile application allows users to create an account, the app and its Google Play listing must also provide the required account-deletion route. Add the actual account deletion instructions or URL here before publishing if account creation is supported.

8. Data security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure or loss. These may include access controls, account authentication, secure connections and restricted administrative access, depending on the systems in use.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should keep their passwords confidential, use strong passwords and notify us promptly if they suspect unauthorised access to an account or tracking device.

9. Your choices and privacy rights

Subject to applicable law, you may request to:

• know what personal information we hold about you;
• correct inaccurate or incomplete account information;
• request deletion of information that we are not legally or operationally required to retain;
• withdraw consent where processing is based on consent; and
• raise a concern or complaint about how your information is handled.

To protect customer and vehicle information, we may need to verify your identity and your authority over the relevant account or device before acting on a request.

10. Children's privacy

Our GPS tracking products and services are intended for vehicle owners, business customers and authorised users, not for children to independently create accounts or purchase tracking services. We do not knowingly seek to collect children's personal information. If you believe a child has provided personal information to us, please contact us so we can review the matter.

11. Changes to this policy

We may update this Privacy Policy when our products, services, legal requirements or data practices change. The revised version will be published on this page with an updated "Last updated" date. Please review this page periodically.

12. Contact AK MOTORS

For privacy questions, requests or complaints relating to this policy or our GPS tracking services, contact us using the details below:

Please replace all contact placeholders and confirm that every statement on this page matches your actual app, GPS platform, vendors and business practices before publishing.